All ingredients sales are final with no returns. Unless you notify us, all grain orders will be milled and mixed in a single bag, except for grains bought by the sack, those will not be milled. We will not refund any orders due to milling/not milling or mixing/not mixing if you do not specify your preferences ahead of time. We will not mill any grains separately if less than 1 pound. We cannot mill certain grains by themselves, regardless of the amount, due to the difficulty of milling these grains. The heavily roasted grains tend to jam up mills instead of passing through. Any grain that is darker (i.e. a higher Lovibond) than Pale Chocolate must be mixed with a lighter grain to at least a 1:1 ratio. We will not double mill any orders. If you need special control over your milling please see our mills for sale.
All other items may be returned within 30 days if unused, not damaged and in the original undamaged box. Customer will be responsible for return shipping. PLEASE IMMEDIATELY INSPECT ALL SHIPMENTS FOR DAMAGE. Damage should be reported immediately to the delivery driver but must be reported to us within 24 hours of delivery.